Terms & Conditions

Please read the following important terms and conditions before you proceed with your booking to check that they contain everything which you want and nothing that you are not willing to agree to. Please refer to our cancellation clause 15, which sets out the cancellation charges should you need to cancel your booking. This contract sets out:

  • your legal rights and responsibilities and confirms everything you have ordered. If there is anything not recorded you are responsible for raising this with us;
  • our legal rights and responsibilities; and
  • certain key information required by law.

 

  1. Definitions

‘Booking’ means the request by You (The Client) to hold Your Event at The Property on the date specified by You at the time of Booking.

‘Booking Confirmation Letter’ means the letter sent to You by Holmewood Hall accepting your request and confirming receipt of Your Booking Deposit together with the details of the Package and any further conditions of Booking which You have committed to.

‘Booking Deposit’ means the payment made by You and specified in the Booking Confirmation Letter to secure the date which You have requested to hold Your Event at The Property.

‘Bulk Invoice’ means the invoice raised by Holmewood Hall for the main goods and services to be charged to You for Your Event. The Bulk Invoice is subject to amendments when You make changes to Your requirements above the Package and any additional services, as set out in Your Booking Confirmation Letter.

‘Holmewood Hall’ means Holmewood Hall Ltd whose trading name is Holmewood Hall.

‘Conditions of Booking’ means the further conditions over and above the Package that You have committed to for Your Event, and which are stated in Your Booking Confirmation Letter.

‘Damage Deposit’ means the refundable damage deposit to be transferred to us for the purposes outlined in clause 5.2.

‘Damage Waiver Fee’ means the non-refundable fee to be transferred to us for the purposes outlined in clause 5.3

‘Date of Booking’ means the date You paid a deposit to book The Property for a specified date.

‘Event’ means the event which You have booked The Property for, for You and Your guests, and includes the hire of The Property and provision of goods and services as agreed at the Date of Booking.

‘Final Requirements’ means the details submitted by you at your Planning Meeting and subsequently within your final requirements form up to, and no later than 30 days before your Event. . No further changes to your Booking may be made after this time.

‘Package’ means the minimum goods and services that You have ordered and will receive at Your Event, as outlined in Your Booking Confirmation Letter.

‘Package Price’ means the total price for the Package and any additional or extras that you have requested at the Date of Booking which shall be confirmed in the Booking Confirmation Letter.

‘Planning Meeting’ means any pre-arranged meeting between You and Us to be held prior to Your Event to discuss the requirements of Your Event and to agree the Final Requirements.

‘Reconciliation Invoice/Credit’ means the invoice or credit note that is raised by Holmewood Hall following Your Event at The Property.

‘The Client’ or ‘You’ means both of the persons named in the Booking Confirmation Letter (and no other person even if that person is making a financial contribution to the Event on your behalf). ‘Your’ shall be construed accordingly.

‘The Property’ means the building known as Holmewood Hall, and its grounds, including all furniture, fixtures and fittings.

‘Us’ or ‘We’ means Holmewood Hall

‘Venue Charge’ means the charge to You for the exclusive use of The Property and grounds for Your Event.

‘Wedding Book’ means the booklets of information provided to you with your Booking Confirmation Letter detailing the additional options, services and goods, and the associated costs, that you may order for Your Event.

 

  1. Terms and Conditions
    • These Terms & Conditions, along with any specific Conditions of Booking as set out in Your Booking Confirmation Letter, represent a legally binding contract between Holmewood Hall and You. No variation to these Terms and Conditions or to any Conditions of Booking shall be binding unless agreed in writing between an authorised representative of Holmewood Hall and You. If there is any inconsistency between these Terms and Conditions and the terms set out in the Booking Confirmation Letter, the Booking Confirmation Letter shall prevail to the extent necessary to remove the inconsistency.
    • If a court finds a part of this contract illegal or unenforceable, the rest will continue in force. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • These Terms & Conditions record the entire arrangement between us. It is important You check and ensure everything You wish to order and have included as part of Your Booking is included. You acknowledge that You cannot rely on any statement, representation, assurance or promise (whether made innocently or negligently) that is not set out in the Booking Confirmation Letter or these Terms & Conditions, including those that may have been communicated verbally. You shall have no claim for innocent or negligent misrepresentation based on any statement that may or may not have been made to You as part of Your Booking and can only rely on what is set out in writing in the Booking Confirmation Letter or these Terms & Conditions.

 

  1. Bookings
    • By paying your Booking Deposit you accept the Terms and Conditions and any Conditions of Booking and agree to hold Your Event at the Property on the Event Date. However, we will only accept your booking when we confirm this to you in writing by sending you the Booking Confirmation Letter. At this point a legally binding contract will be in place between You and Us and your booking will be finalized.
    • The Booking Deposit also represents an initial payment against the final cost of Your Event.
    • The Booking Deposit is non-refundable and non-transferable.

 

  1. Payment

Unless otherwise agreed by Us in writing, you will make further payments in respect of Your Booking as follows:

4.1 For Events booked less than 6 calendar months in advance from the Date of Booking:

4.1.1 Further Deposit 1. Subject to clause 4.1.3, a further deposit representing 50% of the Package Price as stated in Your Booking Confirmation Letter (minimum £2,000) payable 2 calendar weeks following payment of the Booking Deposit. Further Deposit Payment 2 is non-refundable and non-transferable.

4.1.2 Bulk Invoice. Subject to clause 4.1.3, the outstanding balance of all invoices generated in accordance with Your Final Requirements, payable no later than 30 days prior to the date of Your Event. This is a fixed timescale to allow for the purchase of food, drink and staffing to facilitate your plans. Failure to make prompt payment, as per clause 15.1.4, will constitute your instructions to cancel your Booking and as outlined within section 15, a cancellation fee will become payable. The Bulk Invoice is non-refundable and non-transferable.

4.1.3 Please note: where the date referred to in clause 4.1.2 falls before the date referred to in clause 4.1.1, You will pay the entire balance of all sums due for Your Event no later than 30 days prior to the date of Your Event.

 

4.2 For Events booked between 6 calendar months and up to 8 calendar months in advance of the Date of Booking:

4.2.1 Further Deposit 1. A further deposit representing 50% of the Package Price as stated in Your Booking Confirmation Letter (minimum £2,000) payable no later than 6 calendar weeks following payment of the Booking Deposit. Further Deposit 1 is non-refundable and non-transferable.

 

 

 

4.2.2 Bulk Invoice. The outstanding balance of all invoices generated in accordance with Your Final Requirements, payable no later than 30 days prior to the date of Your Event. This is a fixed timescale to allow for the purchase of food, drink and staffing to facilitate your plans. Failure to make prompt payment, as per clause 15.1.4, will constitute your instructions to cancel your booking and as outlined within section 15, a cancellation fee will become payable. The Bulk Invoice is non-refundable and non-transferable.

 

4.3 For Events booked between 8 calendar months and up to 14 calendar months in advance from the Date of Booking:

4.3.1 Further Deposit 1. A further deposit for the sum of £2,000, no later than 2 calendar months following payment of the Booking Deposit.  Further Deposit 1 is non-refundable and non-transferable.

4.3.2 Further Deposit 2. A further deposit for the sum of £2,000, no later than 6 calendar months following payment of the Booking Deposit. Further Deposit 2 is non-refundable and non-transferable.

4.3.3 Bulk Invoice. The outstanding balance of all invoices generated in accordance with Your Final Requirements, payable no later than 30 days prior to the date of Your Event. This is a fixed timescale to allow for the purchase of food, drink and staffing to facilitate your plans. Failure to make prompt payment, as per clause 15.1.4, will constitute your instructions to cancel your booking and as outlined within section 15, a cancellation fee will become payable. The Bulk Invoice is non-refundable and non-transferable.

 

4.4 For Events booked more than 14 calendar months in advance from the Date of Booking:

4.4.1 Further Deposit 1. A further deposit for the sum of £2,000, no later than 2 calendar months following payment of the Booking Deposit.  Further Deposit 1 is non-refundable and non-transferable.

4.4.2 Further Deposit 2. A further deposit for the sum of £2,000, no later than 6 calendar months following payment of the Booking Deposit. Further Deposit 2 is non-refundable and non-transferable.

4.4.2 Further Deposit 3. A further deposit representing 50% of the Package Price as stated in Your Booking Confirmation Letter (minimum £2,000) no later than 12 calendar months following payment of the Booking Deposit. Further Deposit 3 is non-refundable and non-transferable.

4.4.3 Bulk Invoice. The outstanding balance of all invoices generated in accordance with Your Final Requirements, payable no later than 30 days prior to the date of Your Event. This is a fixed timescale to allow for the purchase of food, drink and staffing to facilitate your plans. Failure to make prompt payment, as per clause 15.1.4, will constitute your instructions to cancel your booking and as outlined within section 15, a cancellation fee will become payable. The Bulk Invoice is non-refundable and non-transferable.

 

4.5 Payments can be made by debit card or bank transfer. Please note that a credit card is not accepted for the final payment due no later than 30 days prior to the date of Your Event. The Damage Deposit can be made by credit card.

 

4.6 Where the Package Price stated in Your Booking Confirmation Letter exceeds £10,000, you will be offered the option of making monthly non-refundable and non-transferable deposit payments. This must be agreed at the point of booking and will be detailed in the Booking Confirmation Letter.

 

  1. Damage Deposit, Damage Waiver Fees and Behaviour / Conduct

5.1 All Bookings are subject to payment of either a refundable Damage Deposit of £1,000.00, or a non-refundable Damage Waiver Fee of £250. You can choose your preferred option and You must inform us at the time You confirm Your Final Requirements.

 

5.2 For refundable Damage Deposits of £1000

5.2.1 This sum will be added to and itemized on Your Bulk Invoice and will be held on account to be utilized in the event of incidental damage caused by You or Your guests or in the event of any lost/stolen items following your Event. Should The Property suffer any excessive damage over the value of this Damage Deposit, We reserve the right to charge the outstanding balance to the payment card which the Booking Deposit was paid. Any unused element of the Damage Deposit will be offset against charges that You may incur for on-the-day purchases. Please see section 6.

5.2.2 We reserve the right to deduct from the Damage Deposit any monies due from you that remain outstanding and You have not paid, and return the balance to You.

5.2.4 We also reserve the right to deduct monies from your Damage Deposit in the event You or any of Your guests are abusive, rude or offensive to Our staff and contractors, or conduct themselves in a manner that is discriminatory, obscene, indecent or immoral.

5.2.5 Whilst we encourage open and honest feedback, both directly and on any social media sites We do ask you not to do so in a manner that is defamatory or amounts to a malicious falsehood. Should this occur after the Event and before we return the damage deposit, we reserve the right to hold the damage deposit until such time as the matter is resolved.

 

5.3 For non-refundable Damage Waiver Fee of £250

5.3.1 This sum will be added to and itemized on Your Bulk Invoice and will offset any accidental damage caused by You or Your guests up to the value of £1000. Should The Property suffer any excessive damage over the value of £1000, We reserve the right to charge the outstanding balance to the payment card which the Booking Deposit was paid.

5.3.2 The Damage Waiver Fee does not cover deliberate damage caused as a result of malicious, wilful or inappropriate behaviour, or the intentional theft of items. We reserve the right to charge for damage or theft of this nature, which charge shall be applied to the payment card with which the Booking Deposit was paid.

5.3.3 We reserve the right to charge fines to the payment card which the Booking Deposit was paid in the event You or any of Your guests are abusive, rude or offensive to Our staff and contractors, or conduct themselves in a manner that is discriminatory, obscene, indecent or immoral. Fines due to this type of behaviour are not covered by the Damage Waiver Fee.

5.3.4 Any on-the-day charges such as bottled water or orange juice consumed during the wedding breakfast must be paid no later than 10am on the day following the Event, and will not be covered by the Damage Waiver Fee.

 

5.4 You acknowledge that the character and charm of the Property is due to its age and historic nature. You and Your guests therefore agree to be bound by any house rules that are in place at the Property and more generally to treat the Property (as well as our staff) with care and respect. We reserve the right to ask any of Your Guests to leave if they are behaving in a manner that is disrespectful or if we feel that their conduct is likely to lead to damage.

 

  1. Final Payment/Repayment

6.1 Following Your Event a Reconciliation Invoice/Credit may be raised by Us to take account of final charges for goods/services taken on the day of Your Event, and to refund You for paid goods/services outside of Your Booking conditions that were not consumed/used on the day of Your Event.

6.2 Where no damage has been caused to The Property or other deductions need to be made due to incidents at the Event, as set out in clause 5, a refund of the Damage Deposit, where applicable, will be included on the Reconciliation Invoice/Credit.

6.3 Where the Reconciliation Invoice/Credit results in a repayment to be made to You by Us, repayment will be made by bank transfer within 14 working days following Your Event. Where the Reconciliation Invoice/Credit results in payment due to Us by You, You agree to make payment within 14 working days of the date of the Reconciliation Invoice/Credit.

 

  1. Provision of Catering

7.1 Due to health and safety implications the provision of outside catering is not permitted on The Property under any circumstances. This includes but is not limited to chocolate fountains, drink stations, ice-cream carts, confectionary stands, seafood stands, roasted chestnut stands and some edible favours. Exceptions to this clause are set out in clauses 7.2 and 7.3.

7.2. Provision of Your choice of non-cheese containing wedding cakes from a reputable supplier is permitted.

7.3 The provision of pre-prepared baby food is permitted for babies under the age of 2 years, and the waiting staff at Holmewood Hall will heat baby food and bottles for You and Your guests within reasonable limits. If, however, the demand is unexpectedly high and we consider that it may impact on the smooth running of food service, an appropriate service charge will be added to the Reconciliation Invoice/Credit following the Event.

7.4 Please note that all meals must be provided and charged accordingly for each day-attending guest and each evening-attending guest.

 

  1. Final Numbers/ Final Requirements

To assist with the preparation of the Event, final guest numbers and Your final Requirements will be calculated by Us based on information gathered leading up to the Event, from correspondence between You and Us and in conjunction with the specific conditions of Your Booking, as set out in Your Booking Confirmation Letter. Such information can be amended up to 30 days prior to the Event no later than 30 days before your Event. After this time any increases or extras requested by You cannot be guaranteed and no refunds will be made as a result of requested reductions or removals of products or services. For example, we cannot after 30 days reduce the number of guests.

 

  1. Overnight Accommodation

Where accommodation has been booked, and where such accommodation is not a condition of Your Event, We are unable to accept cancellation where cancellation is requested less than 30 days prior to Your Event.

 

  1. Fireworks, Flares and Sparklers

10.1 Fireworks are permitted on the grounds of The Property, but due to Health & Safety requirements and environmental considerations – including regard to pollution & noise control – only the approved supplier/s as set out in the Wedding Book may be engaged for this.

10.2 Hand-held Smoke Bombs / Flares & Sparklers – As a venue we do not advocate the use of these objects due to the risk of personal harm. If you or your Guests wish to use them of your own accord, we do not and cannot accept liability for any personal injury or damage caused as a result. The use of these items is only permitted outside and for the purpose of making photographs / video.

 

  1. Disco

We are pleased to provide a resident DJ, inclusive of disco equipment for Your Event. Please note that the provision of an external DJ and equipment is not permitted.

 

  1. Drinks on Licensed Premises

12.1 Provision of both alcoholic and non-alcoholic drinks from outside of The Property, by You or Your guests, is not permitted under any circumstances. If there are reasonable grounds to believe guests are consuming drinks purchased from anywhere other than The Property, We reserve the right to levy a charge of up to £1,000.

12.2 Corkage (meaning bringing your own wine and other drinks to the Property) is also not permitted.

 

  1. Duration of Party

All Bookings are accepted on the agreement that the latest finish time of Your Event will be at midnight (unless agreed otherwise in writing in advance).

 

  1. Prohibitions

14.1 Due to safety regulations the use of some equipment is not permitted. This includes but is not limited to Chinese lanterns and bouncy castles.

14.2 In order to ensure that The Property remains in the best possible condition at all times, the attachment of banners, posters etc to any part of The Property is not permissible, unless We specifically agree in writing.

14.3 Due to fire regulations, unguarded naked flames will not be permitted within The Property. However, candles shielded by glass globes are acceptable. All naked flames / candles must be fully encased at the sides, with the tip of the flame at least 5 cms below the rim of the encasement. Furthermore, with the exception of enclosed hurricane lamps outside, all naked flames must be placed at least 70cm above floor height.  However, you should seek permission from us before arranging to place any candles anywhere within or outside the Property so we can advise on the requirements.

14.4 In accordance with the law, smoking is not permitted in any inside place within The Property and We reserve the right to levy a charge of up to £1,000 if there is evidence of smoking inside the premises. This includes the use of e-cigarettes. You will also be liable to a further charge to cover costs incurred to rectify any such damage caused by You or Your guests as a result of smoking inside The Property.

14.5 Please note that food and drink is not allowed on the dance floor under any circumstances. Holmewood Hall does not accept liability for any accidents, loss or damage to property or for any personal injury that results from food or drink being consumed on the dance floor. Holmewood Hall will take reasonable steps to bring this prohibition to Your guests’ attention on during Your Event but it is ultimately Your responsibility to ensure Your guests are aware of this.

14.6 Amplified music is not permitted in any outside areas of The Property. Furthermore, with the exception of Live Bands which are permitted in the Great Hall and singing waiters which are permitted in the Dining Room, amplified music must be restricted to the Vault Bar & Disco.

 

  1. Cancellations

In relation to this specific clause (15), Your Event is deemed as commencing at 9am on the date of Your Event.

15.1 Cancellation of Your Event Booking will be acknowledged by Us under the following circumstances:

15.1.1 You request cancellation in writing to Holmewood Hall.

15.1.2 You verbally request cancellation to the Venue Manager or Sales Manager of Holmewood Hall (You will receive confirmation of Your cancellation in writing from Us).

15.1.3 You fail to attend Your Planning Meeting without notifying Us in advance of your non-attendance.

15.1.4 You fail to make a required payment as outlined in section 4.

15.1.5 You fail to return a signed copy of your booking confirmation letter within 7 days of making your booking.

15.1.6 You fail to provide a copy of your wedding insurance policy within 21 days of making your booking.

Please note that as this is a booking for a specific date where you require catering and accommodation you do not have a statutory right to cancel Your Booking within 14 days of the Date of Booking. This is sometimes known as the cooling off period.

 

Where cancellation is acknowledged 180 days or less prior to the date of Your Event, You will be liable for the following cancellation charges:

180 to 90 days’ notice:

75% of the Package Price and additional conditions of booking or 75% of the total combined value of the Venue Charge and additional costs and conditions of booking, as set out in Your Booking Confirmation Letter or detailed on Your Bulk Invoice if it has been raised.

90 to 30 days’ notice:   

85% of the Package Price and additional conditions of booking or 85% of the total combined value of the Venue Charge and additional costs and conditions of booking, as set out in Your Booking Confirmation Letter or detailed on Your Bulk Invoice if it has been raised.

Less than 30 days’ notice:         

100% of the Package Price and additional conditions of booking or 100% of the total combined value of the Venue Charge and additional costs and conditions of booking, as set out in Your Booking Confirmation Letter or detailed on Your Bulk Invoice if it has been raised.

 

 

 

15.2 Once the Bulk Invoice has been raised, this will form the amount from which your cancellation fee will be calculated.

15.3 The Booking Deposits and Further Deposits already paid against Your Event will be offset against Your cancellation charge. The cancellation charge shall be calculated after the deduction of the Booking Deposit and any Further Deposit Payment(s) already paid pursuant to clause 4).

15.4 All cancellation charges will be due for payment no later than 14 days from the date of cancellation.

15.5 To exercise the right to cancel under this clause, you must inform us of your decision to cancel by a clear statement (e.g. a letter sent by post or email) using the contact details set out in the Booking Confirmation Letter.

 

  1. Insurance

16.1 You shall obtain suitable insurance cover for Your Event, covering, as a minimum, public liability (meaning insurance against accidents during the Event) and event cancellation in relation to Your Event You shall send us a copy of your insurance policy within 21 days of the Date of Booking. We cannot accept any risk or liability if you do not take out such insurance.

16.2 Any activities not provided by Holmewood Hall must be fully insured and proof of such insurances are required by Us.

 

  1. Liability

17.1 Holmewood Hall does not accept liability for any loss or damage caused to any property and personal effects belonging to You, Your guests or any supplier of goods or services whom You have brought to The Property, unless it is as a result of negligence on the part of Holmewood Hall or its employees and such damage or loss was reasonably foreseeable.

17.2 You will be liable for any damage caused to The Property as a result of willful or deliberate conduct or negligence by You or Your guests.

17.3 Please note that it is Your responsibility to arrange for the attendance of a Registrar to carry out Your wedding ceremony/civil partnership.

 

  1. Circumstances outside our control

18.1 Upon the occurrence of an event beyond our reasonable control which prevents or delays performance of our obligations under these Terms and Conditions, our obligations to you may be cancelled or delayed. Our inability to proceed and/or any delay shall not be treated as a breach of these Terms and Conditions, and we shall not be liable to pay You any compensation, expenses or costs (such as travel or replacement accommodation costs).

18.2 If the cancellation occurs as a result of a national or regional lockdown or any other government-imposed restriction, we may offer to move Your Booking to a future date, at the equivalent time of year, and all monies paid as at that date will be applied to your new booking date. Please note that the price of the future date may vary due to the new booking being at peak times and if accepted by you, you agree to pay any additional sums. It is also a condition of moving the date that you continue to make payment to us on the original payments dates as outlined in these Terms and Conditions and in Your Booking Confirmation Letter.

18.3 We cannot take responsibility for the actions of third parties, including any disturbances, works or other issues from neighboring properties. We will not be liable for any impact that this may have on your Event

 

  1. Your Privacy and Data Protection

19.1 Our Privacy Policy is available on request and is available online at https://www.holmewood-hall.co.uk/privacy-cookies. We shall also store, process and delete any personal data about you in accordance with all applicable data protection laws.

19.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

 

 

 

  1. Other Important Terms

20.1 Our team will do their best to resolve any problems you have with Your Booking. We try to resolve any complaints or disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to an alternative dispute resolution body approved by the Chartered Trading Standards Institute or such other government recognized body as may be applicable. If you’re not satisfied with the outcome you can still go to court.

20.2 If we cannot resolve the complaint You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

20.3 We can transfer this contract so that a different company or organization is responsible for delivering your Event.

20.4 Nobody else has any rights under this contract. This contract is between You and Us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

20.5 Even if We delay in enforcing this contract, We can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

20.6 None of the terms of these Terms and Conditions may be relied upon or enforceable under the Contracts (Rights of Third· Parties) Act 1999 by any third party who is not a party to these Terms and Conditions. This provision will not affect any rights and remedies available to a third party apart from under the aforementioned Act.

20.7 Should You breach this contract or fail to fulfil any of Your obligations under this contract, You shall be liable to pay any reasonable costs (including professional and legal costs) properly incurred by Us in remedying such breaches or in connection with the enforcement of those obligations.

 

  1. Provision of Wi-Fi

21.1 We provide free wireless internet (Wi-Fi) in designated reception area(s) for the convenience of You and Your guests.

21.2 By using this Wi-Fi, You agree that Your party are bound by our terms- if You are not prepared to take responsibility for Your party’s usage, please let Us know in advance and We will disable the Wi-Fi connection.

21.3 Our terms are simple-

21.3.1 Act lawfully– no user should act in any way that could be unlawful or encourage others to act unlawfully.

21.3.2 Act responsibly – no user should undertake actions that are harassing, defamatory, threatening, obscene, abusive, racist, sexist, offensive or otherwise objectionable or inappropriate.

21.3.3 Act reasonably – no user should use the Wi-Fi in any way that may affect the running of the Wi-Fi or network or other technology connected to it (for example, other Wi-Fi users’ devices).  In particular, they should not upload or download very large files and should ensure all devices are protected by up-to-date anti-virus software.

21.3.4 We don’t charge You for using the Wi-Fi so You accept that sometimes, for technical or operational reasons, it may not be available.

21.3.5 You are responsible to Us for any damage, losses, costs or expenses suffered by Us arising out of any breach of these rules by Your party (for example, if any of Your party use the Wi-Fi for copyright infringement or to commit a criminal offence).

21.3.6 Our WIFI is provided as an ‘As Is’ service, and we accept no responsibility for damage caused to your equipment due to activities carried out via our WIFI network.

 

22. Offers & Promotions

22.1 Unless specified otherwise, all offers & promotions cannot be used in conjunction with any other promotion. It cannot be used with our Twilight or Intimate packages, or any other offers.

 

 

Last updated October 2024